Delivery & Returns



Shipping

New Zealand - FLAT RATE $7 Courier / $12 Rural Courier
Free local pickup (Burwood, Christchurch)
AUSTRALIA - Please get in touch for a quote!
Please allow 2-3 working days for your order to be processed and shipped. If it is a custom order, please allow up to 5 working days.
Once picked up by courier, NZ orders should take 1-3 days to arrive.
 

Returns

We are confident you will love our products as much as we love making them,  but if for some reason you are not 100% happy with your purchase you can return it for a refund, providing you contact us within 7 days of receiving your order. Please send us a message using the form on the Contact page to inform us.
All returns must be in an unused, saleable condition and in original packaging.
Return shipping is the responsibility of the customer. 
The customer is responsible for the goods until we receive them, so we recommend that you carefully repackage your item/s to avoid any damage during delivery and consider using a trackable service. 
Refunds will be processed once we are in receipt of the goods. Please retain proof of postage until we have confirmed your refund has been processed.
We do not offer returns on custom orders 
If you have accepted your proof and it has been completed, unfortunately it cannot be returned.
Damage 
Although we take great care in packaging your orders, if you receive your parcel to find that it has been damaged in transit, please contact us immediately. Please photograph both the damaged item(s) and the damage to the packaging so we can file a claim with our courier and get a replacement of all damaged goods out to you as soon as possible.
We reserve the right to refuse returns if they do not meet the conditions above.